- If you are using a Mesh Wi-Fi network, check security settings and make sure Ad Blocker is not enabled.You will need to test adjusting settings until you find the one that is blocking ads. - If you can, it indicates the issue is being caused by settings on your Wi-Fi network.Check if you can access 10 play on a different device, on a different network, such as Mobile data.Check any security tools that are running on the device that is not allowing 10 play until you find the one that is blocking advertisements. - If you can, it indicates the issue is at operating system level.Check if you can access 10 play on a different device, accessing through the same Wi-Fi network.Test turning off any extensions in your browser of choice until the you find the one that is blocking ads Double check you've turned off browser ad blocking settings. - If you can, it indicates the issue is browser related.Check if you can access 10 play in a different browser.
We recommend starting with any extensions that are security related You will need to test turning off each extension and seeing if you can watch 10 play. - If you can, an extension in your browser is likely causing the issue.Check if you can access 10 play in an incognito window.Check that your browser is not blocking ads (instructions on how to do this for supported browsers are below).If you are not sure what is blocking ads, please try the below steps until you identify what is causing the issue: If you’re trying to watch a video on 10 play and you get an error saying you have an ad blocker enabled, it is likely that you have this software installed in your browser that is blocking your video from being played.ġ0 play is not compatible with ad blocking software and it will need to be disabled in order to resolve this problem.
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